Got a question about the work we do? We’re here to answer them. If you still can’t find what you are looking for, please get in touch.
Where are meetings held?
We prefer to hold meetings in our offices. We have comfortable rooms and provide refreshments. This setting is perfect for the focused yet relaxed nature of our meetings. However, we can hold meetings over video call, and, in certain circumstances, we can visit the homes and/or offices of our clients.
Do you have parking?
Yes. We have a small car park to the rear of our offices and, when we are expecting clients, we ensure there is a dedicated space set aside for them.
What are your office hours?
Generally, we are open between 9.00 am – 5.30 pm on Monday to Thursday and between 9.00 am – 5.00 pm on Friday.
The initial meeting
How can I book an initial meeting?
Do I have to pay for an initial meeting?
No, our initial discussion is at our cost and is without obligation. It is an opportunity for us to get to know you and your situation, but also for you to get to know us and how we work.
What do I need to bring to an initial meeting?
Our initial meeting is mostly focused on you, your life and your aspirations. You will probably have most of the headline information in your head(s) but please feel free to bring along any documentation that you think might be useful.
How long should I allow for an initial meeting?
This is difficult to predict, as it depends on how many questions you have. However, we would suggest that you should allow for a minimum of one hour.
Do I have to sign up for your services at an initial meeting?
No, but you should have everything you need to decide whether we will add sufficient value should you decide to work with us going forward. However, we encourage clients to take as much time as they need to make such a decision.
Are you regulated?
We are directly authorised and regulated by the Financial Conduct Authority (FCA). You can find our details on the FCA Register here: Home (fca.org.uk)
Are you independent?
Yes. We strongly believe being independent helps us deliver the best outcomes for our clients.
Are you a Chartered Firm?
Yes, we are Chartered Financial Planners and are publicly committed to a customer-first approach with values that align to a professional Code of Ethics.
Are your advisers “Chartered”?
Yes. We currently have one adviser, Steve Perera, and he has been a Chartered Financial Planner since 2007.
What happens if my financial planner is away on holiday?
Steve is ably supported by his knowledgeable and approachable team, and they would be very happy to help with anything while Steve is away.
Will you baffle me with industry jargon?
We always communicate in plain English and check your understanding wherever possible.
How we work and charge
Can you advise on final salary/defined benefit transfers?
While we are qualified to advise in this area, it is a service that we do not currently offer. However, we may be able to refer you to an appropriate adviser for this specialist service.
How do you charge for your services?
We charge fees for our financial planning services. We can explain these to you in more detail and relate them to you personally once we know more about your situation.
Do you get commission?
We only receive commission in relation to certain insurance-based products, where appropriate. We would always discuss this with you in advance if it were to apply to you.
Do you charge VAT?
Britannic Place Financial Management Ltd is not currently VAT registered. The majority of the work we do is VAT exempt.