Privacy Policy

Customer Privacy Notice

Introduction

We need to collect and use some of your personal information so we can give you financial advice and manage the services you receive from us. We follow the UK GDPR and the Data (Consent and Use) Act 2025, which set out how we must protect your data and what your rights are.

Why We Need Your Information

We use your information so that we can:

• Provide financial planning and advice tailored to your needs
• Meeting rules set by the Financial Conduct Authority (FCA), including keeping proper records
• Respond to legal or regulatory requests, such as preventing fraud or financial crime
• Run our business properly — for example, checking your products remain suitable, meeting
  anti-money-laundering obligations, and dealing with complaints

Your Data and Your Rights

When we collect your information, we will always be able to tell you:

• Who the data controller is (this may be us or a third-party provider)
• How to contact our Data Protection Officer
• Why we are using your information and the legal basis for doing so
• Who we may share your data with
• How long we will keep your data

Your rights include:

• Seeing the information we hold about you
• Asking us to correct inaccurate information
• Asking us to stop using your information (in certain circumstances)
• Asking us to delete your information
• Objecting to direct marketing
• Objecting to decisions made by computers
• Asking for a copy of your information in a portable format

We will normally respond to your requests within 30 days. There will be no charge to you for this,
unless the request is totally unfounded or excessive – then we may charge a fee.

Sensitive Information

Sometimes we need more sensitive information — for example, details about your health if we are
advising on pensions, protection, or annuity products. We only collect this information when
absolutely necessary and handle it with extra care.

Sharing Your Information

To provide our services, we may share your data with trusted third-party companies such as compliance specialists, IT security providers, paraplanners, and auditing firms. All companies we share
data with operate in the UK unless we tell you otherwise.

How Long We Keep Your Information

We keep information only for as long as we need to. This includes:

• Agreements with you: 6 years after the agreement ends
• Investment records: while you are a client and at least 6 years afterwards
• FCA-required records: normally 6 years, but indefinitely for certain pension-related business
• HMRC-related data: 7 years or longer if they consider a period “open”
• Legal proceedings: 6 years after proceedings end
• In general, no personal data is kept for more than 50 years

AI Tools

The data collected by our AI systems may be stored and processed in data centres located in the
United Kingdom, the European Economic Area (EEA), and the United States. We may also use thirdparty service providers who store data on our behalf in these locations. The data may be transferred
to, processed, and stored in different locations, some of which may be outside your country of
residence. We take steps to ensure that your data is handled securely in accordance with applicable
privacy regulations. You have the same rights to data stored on AI tools as those shown above.

Marketing

We may contact you about other financial products or services that may be of interest to you. If you
prefer not to receive such communications. You can change
your preferences or opt out at any time.

Your Contact Options

Please contact the Data Protection Officer at our company address, or by telephone or email, if you
wish to:

• Access your data
• Correct or delete data
• Change your marketing preferences
• Ask questions about how your data is used

You also have the right to complain in regard to any aspect of the processing of your data and any breach of the above rights to the relevant supervisory authority, who in the case of the UK is the Information Commissioners Office, whom may be contacted at:

• Online: www.ico.org.uk
• Phone: 0303 123 1113

How to make contact with our Firm in relation to the use of Your Personal Data

If you have any questions or comments about this document, or wish to make contact in order to exercise any of your rights set out within it please contact:

Steve Perera, 14 The Tything, Worcester WR11 1HD.

sperera@britannicplace.co.uk or 01905 419890

If we feel we have a legal right not to deal with your request, or to action it in different way to how you have requested, we will inform you of this at the time.

You should also make contact with us as soon as possible on you becoming aware of any unauthorised disclosure of Your Personal Data, so that we may investigate and fulfil our own regulatory obligations.